Terms & Conditions

Last updated: 14/10/2025

1. INTRODUCTION

Welcome to AndrewTobertTherapy.com (the "Website"). These terms and conditions ("Terms") govern your use of this Website. Please read these Terms carefully before using the Website.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this Website.

2. ABOUT US

This Website is operated by Andrew Tobert, a sole trader practising as a therapist.

Business address: 231 Shoreditch High Street, London, E1 6PJ

Email: andrew.tobert@gmail.com

Andrew Tobert is a registered member of the British Association for Counselling and Psychotherapy (BACP) and adheres to the BACP Ethical Framework for the Counselling Professions.

3. NATURE OF THE THERAPEUTIC RELATIONSHIP

This Website provides information about the therapy services offered by Andrew Tobert. The information on this Website is for informational purposes only and does not constitute medical or psychological advice.

No therapeutic relationship is established through your use of this Website alone. A therapeutic relationship is only established when you have:

- Made direct contact with Andrew Tobert

- Attended an initial consultation

- Agreed to enter into a formal therapeutic contract

The content on this Website should not be used as a substitute for professional medical or psychological advice, diagnosis, or treatment. If you are experiencing a mental health crisis or emergency, please contact your GP, call 999, or attend your nearest Accident & Emergency department.

4. USE OF THE WEBSITE

4.1 Permitted Use

You may use this Website for your personal, non-commercial use only to:

- Learn about the therapy services offered

- Read information about therapeutic approaches

- Contact Andrew Tobert to arrange an initial consultation

4.2 Prohibited Use

You must not:

- Use this Website for any unlawful purpose

- Copy, reproduce, or redistribute any content from this Website without prior written permission

- Attempt to gain unauthorised access to the Website, servers, or databases

- Introduce viruses, trojans, worms, or other malicious software

- Use automated systems or software to extract data from the Website

- Misrepresent your identity or affiliation when contacting Andrew Tobert

5. INTELLECTUAL PROPERTY RIGHTS

All content on this Website, including text, images, graphics, logos, and design elements, is the property of Andrew Tobert or licensed for use and is protected by copyright laws and other intellectual property rights.

You may view and print content from this Website for your personal use only. You may not reproduce, modify, distribute, or commercially exploit any content without prior written consent.

6. ACCURACY OF INFORMATION

While every effort is made to ensure that the information on this Website is accurate and up to date, Andrew Tobert makes no representations or warranties, express or implied, about the completeness, accuracy, reliability, or suitability of the information provided.

The information on this Website may be updated or changed at any time without notice.

7. NO RELIANCE ON INFORMATION

The content on this Website is provided for general information purposes only and is not intended to be a substitute for professional therapeutic, medical, or psychological advice.

You should not rely on any information on this Website as an alternative to seeking professional advice from a qualified healthcare provider or therapist. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical or psychological condition.

8. BOOKING AND APPOINTMENTS

This Website does not provide online booking facilities. To arrange an initial consultation or appointment, you must contact Andrew Tobert directly using the contact details provided on the Website.

Initial consultations are offered to discuss your needs and determine whether therapy with Andrew Tobert is appropriate for you. These consultations are conducted by telephone and do not constitute the beginning of therapy.

All appointments, fees, cancellation policies, and therapeutic contracts will be discussed and agreed upon directly with Andrew Tobert prior to commencing therapy.

9. CONFIDENTIALITY AND PRIVACY

Andrew Tobert takes your privacy seriously. Any personal information you provide through this Website will be handled in accordance with the Privacy Policy, which can be found at [link to privacy policy].

Please note that:

- Email and contact form communications are not encrypted and should not be used to share sensitive clinical information

- For matters of confidentiality, please wait until a secure therapeutic relationship has been established

10. THIRD-PARTY LINKS

This Website may contain links to third-party websites for your convenience and information. Andrew Tobert has no control over the content of these external websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

The inclusion of any links does not imply endorsement or recommendation of the linked websites.

11. COOKIES AND ANALYTICS

This Website uses cookies and analytics tools to improve user experience and understand how visitors use the Website. This may include:

- Google Analytics or similar tools to collect anonymous usage statistics

- Advertising and retargeting technologies

By using this Website, you consent to the use of cookies in accordance with our Privacy Policy. You can control cookie settings through your browser, though this may affect the functionality of the Website.

For detailed information about how we use cookies and analytics, please refer to our Privacy Policy.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Andrew Tobert excludes all liability for any loss or damage arising from:

- Your use of or reliance on information provided on this Website

- Your inability to access or use this Website

- Any interruption or cessation of the Website

- Any viruses or harmful components accessed through the Website

- Any errors or omissions in the content

Nothing in these Terms excludes or limits liability for:

- Death or personal injury caused by negligence

- Fraud or fraudulent misrepresentation

- Any liability that cannot be excluded or limited under English law

13. PROFESSIONAL INDEMNITY INSURANCE

Andrew Tobert maintains professional indemnity insurance as required by the BACP. Details of this insurance can be provided upon request.

14. COMPLAINTS

If you have any concerns or complaints about the content of this Website or the services described, please contact Andrew Tobert at andrew.tobert@gmail.com in the first instance.

For complaints relating to clinical practice, you may also contact the British Association for Counselling and Psychotherapy (BACP) at:

- BACP House, 15 St John's Business Park, Lutterworth, Leicestershire, LE17 4HB

- Telephone: 01455 883300

- Website: www.bacp.co.uk

15. CHANGES TO THESE TERMS

Andrew Tobert reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date.

Your continued use of the Website following any changes constitutes acceptance of the revised Terms. Please review these Terms periodically.

16. CHANGES TO THE WEBSITE

Andrew Tobert may update, suspend, withdraw, or discontinue any part of this Website at any time without notice or liability.

17. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid by a court of law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Andrew Tobert regarding your use of this Website.

19. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales.

If you are a consumer: You and Andrew Tobert both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business user: You and Andrew Tobert both agree to the exclusive jurisdiction of the courts of England and Wales.

20. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact:

Andrew Tobert

Email: andrew.tobert@gmail.com

Address: 231 Shoreditch High Street, London, E1 6PJ

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Thank you for visiting AndrewTobertTherapy.com